Refund policy
At ARCORVEXE, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
RETURNS
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original packaging
- The product must be in the same condition that you received it
- Proof of purchase is required
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we do not accept returns on:
- Opened or used skincare products
- Items damaged due to misuse
REFUNDS
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- The refund will be issued to your original payment method
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We will send a replacement or full refund at no extra cost
EXCHANGES
We only replace items if they are defective or damaged.
SHIPPING COSTS
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
CONTACT US
For any return or refund request, please contact us:
📧 Email: support@arcorvexe.com